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PRIVACY STATEMENT
At Rick Damelian Pty Limited we are committed to ensuring the privacy of the personal information you have provided to us. We believe that respect for your privacy forms part of the ongoing trust we wish to develop with you. The following statement sets out our general policy for the protection of your privacy.
We are governed by the 10 National Privacy Principles, embodied in the Privacy Act 1988 (Commonwealth) as amended (Privacy Act), therefore whenever we collect and deal with information such as your name, address, email address or phone number, we will be bound by the NPPs.
Rick Damelian also complies with the Spam Act 2003, which deals with communication requirements for emails, text messages etc.
Collection of personal information
Collecting your personal information is essential for Rick Damelian Pty Ltd to be able to conduct its business of providing motor vehicle products and related services. If we do not collect and make use of your personal information, we are unable to do business with you.
Collection may take place in a number of ways such as when you complete a vehicle sale contract form or request a product or service over the telephone or Internet. Often personal information may be collected during the course of our relationship with you. An example of this may be a change of address when you book your car for service.
In most cases we will require you to specifically consent to any collection, use or disclosure of your personal information by Rick Damelian Pty. Limited. Your consent will usually be required in writing. However, no matter how your personal information is collected it will be dealt with by Rick Damelian Pty Limted in accordance with the Privacy Act.
Collection of personal information using this website
When you visit this website our Internet Service Provider records certain information such as your server address, domain name and date and time of access and which pages are visited. This information is used for statistical and website development purposes only, and is not used to track your browsing habits.
We will generally collect and act on your personal information from this website only if it has been provided voluntarily by you - for example when you complete the contact email, thus providing us with your email address.
Use of personal information
We use the personal information that we collect so that we can conduct our business of providing motor vehicle products and services, and to administer and enhance the relationship we have with you. In general the purposes for which we collect the information include:
- Ensuring that the product or service we supply is recorded and maintained for warranty or roduct recall purposes
- Ensuring that the mechanisms for sale of a vehicle i.e. registration or insurance, are facilitated
- Provision of service follow-ups by way of text messaging
- Enhancement of our sale and service process by way of customer surveys and follow ups
- The supply of information to keep our customers aware of new products or services
Do we disclose your personal information to anyone?
Rick Damelian Pty Ltd may disclose your personal information under certain circumstances. Some examples of third party disclosure and the reasons are:-
- Manufacturers or importers of motor vehicles for warranty purposes.
- Roads and Traffic Authority- registration purposes.
- Insurance companies for purposes of arranging CTP or other insurances.
- Finance companies for purposes of arranging finance.
- Mail service providers for mailing to customers, marketing materials concerning Rick Damelian Pty. Limted products and services and for no other purpose.
Generally however we do not disclose your personal information to a party outside Rick Damelian Pty Limited, unless that party is contracted to Rick Damelian Pty Limted to provide administrative services or activities on our behalf and that party is bound by the same privacy rules that bind Rick Damelian Pty. Limited.
Direct Marketing
We will contact you specifically in relation to a vehicle sale or the maintenance of a service programme.
However from time to time we may use your personal information to provide you with information about our extensive range of other products and services. If you do not want to receive any of this information just contact the Public Relations Manager on (02) 9560 1000, or reply to any email with your request.
Once you have told us you no longer wish to receive information about our other products and services, we will not send you any further material. You can, however, change your mind about receiving information about our products and services at any time- either way; you just need to let us know.
Is your personal information secure?
The protection of your personal information is a priority for Rick Damelian Pty Limted. This is why we take all reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure. We employ a number of means to protect your personal information including:
- external and internal premises security
- restricted access to personal information
- entering into confidentiality agreements with all employees, contractors and third party organisations
- maintaining technology products to prevent unauthorised computer access and use
Can you access or correct the personal information Rick Damelian Pty Ltd holds about you?
You are entitled to request access to, or correct any personal information we hold about you. If you wish to do this or have any other queries concerning this Privacy Statement, please:
Telephone:
(02) 9560 1000, ask for Corporate Affairs Manager
Write:
Corporate Affairs Manager
Rick Damelian Pty. Limited
Locked Bag 8888
Leichhardt NSW 2040
The only occasions we we will refuse to supply you this information are governed by the Privacy Act, and should this occur we shall inform you in writing of the reason.
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